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Mehmet



Joined: 17/04/2018 04:27:59
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Hi Joseph, during BETA test we observed a similar incident on Speak 410/510. Please let me know if you have a different Jabra headset you can try in the meantime as we currently are scheduling a FW update for the 410/510 devices.
thanks. /Mehmet
Joseph



Joined: 17/04/2018 04:27:59
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Hi Mehmet,
When do you think you will have an update for the 410/510 devices?
What Jabra devices do you recommend that work OK now?
Joseph



Joined: 17/04/2018 04:27:59
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I have jabra speaker 510 and jabra 930
(http://www.amazon.com/Jabra-Mono-Wireless-Headset-Softphone/dp/B006GOG1FC)
Mehmet



Joined: 17/04/2018 04:27:59
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Hi Joseph, i have checked with our Engineering team on expected date of availability on 510 - let me return to you when timeline is received. To my knowledge the Pro 930 should be ok for usage.

Thanks
Mehmet
Joseph



Joined: 17/04/2018 04:27:59
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How can I test the Accept button on the headset?
I press the Accept hardware key on the headset, but nothing happens.
Mehmet



Joined: 17/04/2018 04:27:59
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Hi Joseph,
i just tried using the demo application and pressing on the Accept/Hook button on the 930 headset was reflected in the Demo UI (Hook Off, Hook On). It also worked the other way around, meaning off hook from application also triggered the Pro 930 device.
Please let me know if you have updated the kernel with the patches included in the SDK?
Also let me know version of the Jabra Pro 930 - i tried on latest 1.23.0.

Thanks
Mehmet
Joseph



Joined: 17/04/2018 04:27:59
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Which OS did you test? I try on OpenSUSE Leap 42.1, but I cannot catch any button button signal from headset in sample program. How do I know my Jabra device version?
I only see under device:

Model: WHB003BS
SKU No: 930-65-503-105
011213
11XATRVBDB
Mehmet



Joined: 17/04/2018 04:27:59
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Hi Joseph, we tried on same OS. Can you please connect your Jabra device to a Windows machine and download Jabra Direct application, from there you can check FW version etc.
Look forward to hear from you.
/Mehmet
Joseph



Joined: 17/04/2018 04:27:59
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My device (Jabra Pro 930) firmware is 2.4.0
Mehmet



Joined: 17/04/2018 04:27:59
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Hi Joseph,
we just re-checked and it worked fine using Jabra Pro 930 version 2.23 on Opensuse R42.1 LEAP. Can you please update the Pro 930 (using Jabra Direct on a Windows machine) and retry the incident.

Thanks and have a nice day.
/Mehmet
Joseph



Joined: 17/04/2018 04:27:59
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Yes, it works on OpenSUSE LEAP 42.1 with firmware version 2.23 and their Native API Test program.
Mehmet



Joined: 17/04/2018 04:27:59
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Good to hear Joseph.
Joseph



Joined: 17/04/2018 04:27:59
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My Linux for Lync app can catch headset signals now. That's good.
BUT
I can only catch signals from the headset when I run the app in root permission.
This problem happens on both: My Lync app and your Jabra test sample program.

My customers won't want to run it in root. Please find a solution for this.
Lukas2



Joined: 17/04/2018 04:27:59
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I think this is mentioned in the SDK documentation.

In my case I have a rule in the udev configuration that allows all users in the "users" group to access all Jabra devices:

cat /etc/udev/rules.d/99-myhid.rules

<code>ATTRS{idVendor}=="0b0e", MODE="0660", GROUP="users"</code>
Joseph



Joined: 17/04/2018 04:27:59
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Good, I created this configuration, and no root is require to run the module.

But, the program always crashes if this udev configuration not found.
Some users do not need this module, so do you know how to fix this issue?
 
 
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