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Richard3



Joined: 17/04/2018 04:27:59
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Hi Mehmet,
We have a solution using the JABRA Websocket SDK that has been with clients since the start of the year. Till now, all good.

But currently we have a customer whose install can't detect their headset on first try. If they unplug the headset from their pc, then reconnect, the sdk will then detect it so the problem does not appear to be with our code but with the sdk.

We are using version 1.0.10247.0 of the sdk. The pc is a new windows 10 dell i7.

Do you have a fix for this? If not, how can we troubleshoot this problem.

Cheers,
Richard.
Mehmet



Joined: 17/04/2018 04:27:59
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Hi Richard,
can you please re-check this item on the latest available WebSocket SDK V1.1.13279 and let me know whether issue persists?

Thanks
Mehmet

Richard3



Joined: 17/04/2018 04:27:59
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Hi Mehmet,

Updated to 1.1.13279.

Same result.

smilie Richard.
Mehmet



Joined: 17/04/2018 04:27:59
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Hi Richard,
this sounds strange. Please let me know if the headset is correctly detected by the operating system (when the SDK has not detected it).

Thanks.
Richard3



Joined: 17/04/2018 04:27:59
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Hi Mehmet,

On boot: Jabra direct status is 'No devices connected'
On unplug usb: same
On re-plug usb: 'Device ready for use'

Is that what you mean?

I also looked in the device manager. It shows the Jabra Pro 930 present and 'functioning normally' for both speaker and mic.

Cheers,
Richard.
Mehmet



Joined: 17/04/2018 04:27:59
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Hi Richard,
so you mean audio device manager indicates the headset correctly after reboot, while the SDK do not detect/indicate this?

Thanks
Mehmet
Richard3



Joined: 17/04/2018 04:27:59
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Correct.
Screenshots:
Device manager after boot: http://screencast.com/t/8ZBpCfrco
Jabra direct dashboard after boot: http://screencast.com/t/C8HIF3Hfl
Jabra direct dashboard after unplug usb: http://screencast.com/t/C8HIF3Hfl (same)
Jabra direct dashboard replug usb: http://screencast.com/t/uhOgmqFUAXg

Mehmet



Joined: 17/04/2018 04:27:59
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Thanks Richard, let me follow up on this item with the QA team.

I will return to you with an update once i have input.

Thanks.
 
 
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