Hi Mehmet,
We have a solution using the JABRA Websocket SDK that has been with clients since the start of the year. Till now, all good.

But currently we have a customer whose install can't detect their headset on first try. If they unplug the headset from their pc, then reconnect, the sdk will then detect it so the problem does not appear to be with our code but with the sdk.

We are using version 1.0.10247.0 of the sdk. The pc is a new windows 10 dell i7.

Do you have a fix for this? If not, how can we troubleshoot this problem.

Cheers,
Richard.

Hi Richard,
can you please re-check this item on the latest available WebSocket SDK V1.1.13279 and let me know whether issue persists?

Thanks
Mehmet

Hi Mehmet,

Updated to 1.1.13279.

Same result.

Richard.

Hi Richard,
this sounds strange. Please let me know if the headset is correctly detected by the operating system (when the SDK has not detected it).

Thanks.

Hi Mehmet,

On boot: Jabra direct status is 'No devices connected'
On unplug usb: same
On re-plug usb: 'Device ready for use'

Is that what you mean?

I also looked in the device manager. It shows the Jabra Pro 930 present and 'functioning normally' for both speaker and mic.

Cheers,
Richard.

Hi Richard,
so you mean audio device manager indicates the headset correctly after reboot, while the SDK do not detect/indicate this?

Thanks
Mehmet

Correct.
Screenshots:
Device manager after boot: http://screencast.com/t/8ZBpCfrco
Jabra direct dashboard after boot: http://screencast.com/t/C8HIF3Hfl
Jabra direct dashboard after unplug usb: http://screencast.com/t/C8HIF3Hfl (same)
Jabra direct dashboard replug usb: http://screencast.com/t/uhOgmqFUAXg

Thanks Richard, let me follow up on this item with the QA team.

I will return to you with an update once i have input.

Thanks.