We sat down with Dimitri Osler, CTO of Wildix to discuss their recent launch of a fully integrated headset experience. Wildix is offering browser based communication solutions that that allow the SMB’s the fastest path to deploying across multiple platforms. Wildix experienced a number of implementation challenges that we wanted to share with the Jabra community.
Jabra: Dimitri, what do you do at Wildix and how long are you with the company?
Dimitri: I cover the role of CTO since Wildix inception in 2005. My main duties are to coordinate the R&D efforts, analyze global market requirements and work together with our technological partners.
Jabra: Wildix created a lot of excitement with its WebRTC deskphones but you offer an entire suite of endpoint solutions. What are the advantages to Wildix of having a seamless integration with Jabra headsets and speakerphones?
Dimitri: Jabra is the reference vendor of high quality headsets and speakerphones for us and all our business customers. By integrating Jabra products with our platform we provide a completely new experience to our customers and allow them to work more productively.
Jabra: Can you share with us how customers are using your products with Jabra headsets?
Dimitri: Jabra headsets are used together with our line of VoIP WebRTC powered phones and Web Collaboration.
Jabra: Wildix offers solutions on different platforms. Which SDK’s did you use for your integrations and how did Jabra help you in this effort?
Dimitri: We used both the USB-HID documentation and also the SDKs for Mac OS X, Windows, and iOS. Jabra supported us right from the beginning by providing documentation and best practices to achieve the goal we had in mind: full support of the Jabra-Wildix integration on all operating systems. The Jabra team was also extremely helpful speeding up the acceptance of our Jabra Motion enabled iOS Collaboration App by Apple.
Jabra: Jabra bridges the last 4 ft. between the user and your products and services. How would you see headsets can help you even more in delivering a great user experience?
Dimitri: Device Management and tracking is really important for customers with a large user base to allow to identify where the headsets are and who is using them.
Jabra: Compared to other programming interfaces, do you believe the Jabra SDKs were easy to get started with and complete the project?
Dimitri: Yes, we were impressed especially by the detail of the documentation and by the availability of SDKs for all major operating systems. Our developers reached easily all our goals by integrating the SDK and the sample code provided.
Jabra: What do your customers expect from communication services of the future and how does Wildix deliver those innovative products?
Dimitri: The main expectation is to receive a full featured system, cloud based, secure, easy to use and with excellent audio / video quality. To meet these expectations Wildix delivers a plug & play UC system which works in the cloud and still provides local survivability if needed. Our UC System implements all the most advanced security policies out of the box without requiring external firewalls or SBCs. A browser is all a customer needs to use and configure our UC System – this was achieved by basing our products on open standards such as HTML5 and WebRTC. Voice becomes more of an escalation channel as email, IM and chat are not good enough for complex conversations and customer interactions. When a customer actually calls into your contact center you cannot compromise on voice quality, usability and integration in your companies workflows. Great audio quality is achieved by supporting HD codecs, mitigating network problems like packet loss and jitter in all our devices, and especially using high quality headsets.
Jabra: What do you think Jabra can improve on?
Dimitri: The developer area is already very complete. If possible it would be great to receive monthly updates about new SDKs, features and bug fixed in the headsets FW which could impact the correct operation of the headset – application integration.
Jabra: Would you have any recommendation to other developers that plan to work with the Jabra SDK and enable call control?
Dimitri: start by reading the documentation provided and then try one of the many sample applications provided will quickly get you the expected results. The forums are an excellent way to interact with the Jabra team
Jabra : Any other input/feedback/requests you would like to add to further strengthen collaboration with Jabra?
Dimitri: The LED located on some headset models should provide information not only about the call status but also about the presence status of the user wearing the headset (dnd, on a call, wrap-up). This feature would be really popular in contact centers and open spaces where users can be interrupted involuntarily by colleagues during important calls and of course should be manageable via the Jabra SDKs
Wildix is a multinational company that develops browser-based Unified Communications solutions and VoIP products. The company relies on a network of Certified Business Partners who install Wildix systems in Europe and in the United States. In 2005 Wildix founded its Research & Development center in the Ukraine. In the following years the company with its headquarters in Italy opened sales offices in France, Germany, the Netherlands and in the USA.
Wildix solutions are aimed at small and medium businesses, between 50 and 1000 users, that need to provide their employees and collaborators with efficient yet simple to use communication tools. The Wildix system was designed to be easy to install and to be managed with low maintenance costs