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Release Notes
05/10/2023
Release Notes Release Notes Version 1.19 New device support Jabra Evolve2 Buds (firmware 1.1.0) New firmware support Jabra Engage 40 firmware 3.9.0 Jabra Engage 50 II firmware 3.9.0 Jabra Engage 50 firmware 3.9.0 Jabra Engage 65 firmware 5.7.2, 5.7.3 and 5.11.0 Jabra Engage 75 firmware

Jabra Integration Service
05/10/2023
Jabra Integration Service Jabra Integration Service Jabra Integration Service provides high-level functionality for: Sending event logging data of Jabra device and system information to an integration partner's backend Coordinating firmware updates for Jabra devices from an

EULA
05/10/2023
JIS EULA Jabra Integration Service End User License Agreement This license agreement (License) is a legal agreement between you (Licensee or you) and GN Audio A/S, Lautrupbjerg 7, DK-2750 Ballerup, Denmark (Licensor or we) for the “Jabra Integration Service” product (Software), which

Docs
05/10/2023
Documentation: Jabra Integration Service Jabra Integration Service provides high-level functionality for: Event logging of Jabra device and system information Firmware updates for Jabra devices Setting configuration of Jabra devices. The purpose of this document is to provide an overview

Device Support
05/10/2023
Supported Devices Supported Devices AudioCodes HRS 457 Dell PRO STEREO HEADSET UC150 PRO STEREO HEADSET UC350 Jabra BIZ 1100 Mono BIZ 1100 Stereo BIZ 1500 USB Duo BIZ 1500 USB Mono BIZ 2300 USB Duo BIZ 2300 USB Mono BIZ 2400 II CC USB Mono MS BIZ 2400 II CC USB Mono UC BIZ 2400 II CC USB

Installation Guide
05/10/2023
Installation Guide Installation Guide Jabra Call Control Extension Build this extension Since this extension dependes on several Genesys assemblies, and these assemblies changes for each WDE version, it is required to rebuild the extension to the specific Genesys assemblies being used.

Jabra Call Control for Genesys Workspace Desktop Edition
05/10/2023
Jabra Call Control for Genesys Workspace Desktop Edition Jabra Call Control for Genesys Workspace Desktop Edition Genesys Workspace Desktop Edition needs configuration for the call control integration with Jabra devices. To get call control working you will need to install the Call

User Guide
10/11/2022
User Guide This guide is targeted contact center agents using Jabra headsets on Amazon Connect™ Contact Control Panel (Amazon Connect CCP). Prerequisites Before you can take advantage of the functions provided by Jabra Call Control for Amazon Connect the following prerequisites must be

Requirements
05/16/2023
Requirements Requirements Call Control for Amazon Connect has been designed for use cases with connected components on different levels. Please check carefully if all requirements are fulfilled on each level before you start your integration. Required Prior Knowledge Working with this

Release Notes
05/10/2023
Release Notes Release Notes Changes in Version 1.1.2 New headsets supported: Jabra Engage 40 Jabra Engage 50 II Removed documentation files from the downloadable files. All documentation is now online. Changes in Version 1.0.7 Following improvements: Documentation Code formatting Minified