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Known Issues
05/10/2023
Known Issues Known Issues Jabra Engage 50 Bug in following firmware versions: Version 2.3.1 Version 2.4.0 This bug disables the Agent State button on the hardware controller of the headset. An upgrade of the headset to the latest firmware fixes this problem.

Installation
02/01/2023
Installation Guide Installation Guide This guide is targeted system integrators who need to configure and set up Jabra Call Control on an existing Amazon Connect agent desktop. Prerequisites Before you configure and set up Jabra Call Control on an existing Amazon Connect agent desktop the

Installation Guide
10/31/2022
Installation Guide This guide is targeted system integrators who need to configure and set up Jabra Call Control on an existing Amazon Connect agent desktop. Prerequisites Before you configure and set up Jabra Call Control on an existing Amazon Connect agent desktop the following

Jabra Call Control for Amazon Connect
05/10/2023
Call Control for Amazon Connect Call Control for Amazon Connect This is an add-on module to the Amazon Connect Contact Control Panel (CCP) in your agent desktop web page. You integrate the module into the web application that uses Amazon Connect. Call Control for Amazon Connect is an app

User Guide
02/01/2023
User Guide User Guide This guide is targeted contact center agents using Jabra headsets on Amazon Connect™ Contact Control Panel (Amazon Connect CCP). Prerequisites Before you can take advantage of the functions provided by Jabra Call Control for Amazon Connect the following prerequisites

Installation Guide
05/12/2023
Installation Guide Installation Guide This guide is targeted system integrators who need to configure and set up Jabra Call Control on an existing Amazon Connect agent desktop. Prerequisites Before you configure and set up Jabra Call Control on an existing Amazon Connect agent desktop the

User Guide
05/10/2023
User Guide User Guide This guide is targeted contact center agents using Jabra headsets on Amazon Connect™ Contact Control Panel (Amazon Connect CCP). Prerequisites Before you can take advantage of the functions provided by Jabra Call Control for Amazon Connect the following prerequisites

Release Notes
05/10/2023
Release Notes Release Notes: Jabra SDK for Windows Version 1.12.2.0 Improvements Support for Jabra Link 400 and Jabra Engage 55 Added method to get parent device in .NET library Can be used to find the dongle a wireless device is connected through Added functions to read and write

Jabra SDK for Windows
05/16/2023
Jabra SDK for Windows Jabra SDK for Windows The Jabra SDK for Windows contains libraries, examples, and documentation to integrate the digital features of Jabra devices into applications on Windows. Features All features of this SDK are documented on the SDK Overview page. Integration

Using the Library
05/12/2023
Using the library Steps to initialize the library The below steps are mandatory for initializing the Jabra SDK Valid App ID/Client ID must be set to SDK using Jabra_SetAppID API. If app id is not set, SDK initialization will fail. Kindly note, App ID/Client ID must be obtained by the