Jabra Call Control for Genesys Cloud WebRTC
Genesys Cloud WebRTC comes with out-of-the-box call control support for Jabra Devices.
It works both for the Genesys Cloud desktop app and through the Chrome web browser.
Please follow the Genesys help pages to configure a Jabra headset: https://help.mypurecloud.com/articles/configure-a-jabra-headset/
Jabra Call Control for Genesys Workspace Desktop Edition
Genesys Workspace Desktop Edition does not come with out-of-the-box call control integration for Jabra devices.
To get call control working you will need to install the Call Control plug-in for Genesys Workspace Desktop Edition.
For select devices, it is also possible to have a dedicated button for ending an interaction. To make that button work the End Interaction plug-in for Genesys Workspace Desktop Edition need to be installed.
Call Control Plug-In
Supported devices:
- All professional Jabra headsets.
Supported device features:
- Device ringer.
- Accept/reject incoming calls.
- Microphone mute synchronization.
- End active call.
- Hold/resume.
End Interaction Plug-In
Supported devices:
- The following Jabra headsets: Jabra BIZ 2300, Jabra LINK 260, Jabra LINK 265, and Jabra BIZ 2400 II CC.
Supported device features:
- Interactions in Genesys Workspace Desktop Client can be marked as done from the headset controller provided the Interaction is in a state where this is possible.
Installation Guide
Read the Installation Guide to learn how to integrate these plug-ins.
System Requirements
Genesys Workspace version supported:
- Genesys Workspace Desktop Edition version 8.5.
Operating systems supported:
- Windows 64 bit, Windows 8.1 or newer.
- Windows 32 bit, Windows 8.1 or newer.
Resources
Title | Version | Last Updated | Link | Link | |
---|---|---|---|---|---|
🔽 | Plug-in for Call Control | 1.0.1117.0 | Aug 2017 | Download | Source Code |
🔽 | Plug-in for End Interaction | 1.0.1116.0 | Aug 2017 | Download | Source Code |
For older versions, please see the archive.