Jabra Call Control for NICE CXone MAX

Jabra devices are designed with the agent in the center. Depending on your model, Jabra Devices enable agents to control calls with greater efficiency.
Jabra Call Control for the NICE CXone MAX softphone is a web based solution, that allows the agents to take advantage of the full set of call control features of their Jabra headset when using MAX.

Installation

Please refer to the deployment guide.

Release highlights

For detailed information see the changelog.

Version 1.0.1

This is the first version of the Jabra Call Control for NICE CXone MAX, which enables call control for Jabra devices.
Based on the capabilities of the Jabra device, the following actions are supported:

  • Accepting and rejecting incoming calls
  • Ending ongoing calls
  • Hold and resume calls
  • Mute and unmute calls
  • Basic management of multiple ongoing calls
    • If multiple calls are in progress, it is currently not possible to end calls from the headset

Resources

The solution hosted by Jabra is easy to set up, it has high availability and updates are directly available. It is the recommended way of integrating Jabra devices with MAX.
See the deployment guide for more information.

Alternatively, the solution can also be self-hosted. Download the package below for more information.

Title Version Last Updated Link Link
🔽 Jabra Call Control for NICE CXone MAX 1.0.1 May 2022 Download Deployment Guide

For older versions, please see the archive.