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Jabra Call Control for Amazon Connect SDK ​

Simple setup of Jabra device call control for your Amazon Connect based solution.

See Jabra Call Control for Amazon Connect on jabra.com for an introduction to what can be setup with this SDK.

Requirements ​

  • Registered Amazon Connect instance.
  • A web application with Amazon Connect integrated via the Amazon Connect Streams API. Access to update the code.
  • End-user on Chromium based browser like Google Chrome or Microsoft Edge running on Windows or macOS.
  • Jabra end-user components installed on end-users' computer.
  • A USB connected Jabra headset.

Agent state change feature

Some Jabra headsets support the feature of controlling agent state (toggling between *available", "break" etc.) via a customizible headset button. Headsets with customizable button include Jabra Engage 40/50/50II.

Getting started ​

  1. Add the file jabra.connect.integration.crm.vX.Y.Z.js web application with Amazon Connect integrated. Similar to how you've added the Amazon Connect Streams JavaScript file.
  2. Include the script in your code along with the Amazon Connect Streams JavaScript file. E.g. in index.html:
html
<script src="https://sdk.amazonaws.com/js/amazon-connect-streams/1.6.0/aws-connect-streams.js"></script>
<script src="jabra.connect.integration.crm.vX.Y.Z.js"></script>
Download the Jabra Call Control for Amazon Connect SDK

Release notes included in download.