Call Control for Amazon Connect

This is an add-on module to the Amazon Connect Contact Control Panel (CCP) in your agent desktop web page. You integrate the module into the web application that uses Amazon Connect.

Features

The add-on module provides Call Control functionality for Jabra headsets. It allows you to operate calls from the hardware buttons of the headset.

Salesforce

For Salesforce integrations use Jabra for Salesforce. A Salesforce integration using this dedicated app is easier than an integration using the generic Call Control for Amazon Connect.

Downloads

Current Version

Name Version Last Updated
Call Control for Amazon Connect 1.1.2 Aug 2022 Download
ChromeHost (Windows)     Go to Jabra SDK for Browser
ChromeHost (macOS)     Go to Jabra SDK for Browser
ChromeHost (Chrome Extension)     Go to Jabra SDK for Browser

Legacy Versions

Name Version Last Updated
Call Control for Amazon Connect 1.0.7 Mar 2021 Download