Jabra Call Control for Genesys Workspace Desktop Edition

Genesys Workspace Desktop Edition needs configuration for the call control integration with Jabra devices. To get call control working you will need to install the Call Control plug-in.

For selected devices, it is also possible to have a dedicated button for ending an interaction. To make that button work the Plug-in for End Interaction needs to be installed.

Plug-In for Call Control

Supported devices:

  • All professional Jabra headsets.

Supported device features:

  • Device ringer.
  • Accept/reject incoming calls.
  • Microphone mute synchronization.
  • End active call.
  • Hold/resume.

Plug-In End Interaction

Supported devices:

  • The following Jabra headsets: Jabra BIZ 2300, Jabra LINK 260, Jabra LINK 265, and Jabra BIZ 2400 II CC.

Supported device features:

  • Interactions in Genesys Workspace Desktop Client can be marked as done from the headset controller provided the Interaction is in a state where this is possible.

System Requirements

Genesys Workspace version supported:

  • Genesys Workspace Desktop Edition version 8.5.

Operating systems supported:

  • Windows 64 bit, Windows 8.1 or newer.
  • Windows 32 bit, Windows 8.1 or newer.

Downloads

Title Version Last Updated Link Link
Plug-in for Call Control 1.0.1117.0 Aug 2017 Download Plug-in Source Code
Plug-in for End Interaction 1.0.1116.0 Aug 2017 Download Plug-in Source Code