Jabra Call Control for Genesys Workspace Desktop Edition
Genesys Workspace Desktop Edition needs configuration for the call control integration with Jabra devices. To get call control working you will need to install the Call Control plug-in.
For selected devices, it is also possible to have a dedicated button for ending an interaction. To make that button work the Plug-in for End Interaction needs to be installed.
Plug-In for Call Control
Supported devices:
- All professional Jabra headsets.
Supported device features:
- Device ringer.
- Accept/reject incoming calls.
- Microphone mute synchronization.
- End active call.
- Hold/resume.
Plug-In End Interaction
Supported devices:
- The following Jabra headsets: Jabra BIZ 2300, Jabra LINK 260, Jabra LINK 265, and Jabra BIZ 2400 II CC.
Supported device features:
- Interactions in Genesys Workspace Desktop Client can be marked as done from the headset controller provided the Interaction is in a state where this is possible.
System Requirements
Genesys Workspace version supported:
- Genesys Workspace Desktop Edition version 8.5
Operating systems supported:
- Windows 64 bit, Windows 8.1 or newer
- Windows 32 bit, Windows 8.1 or newer
Downloads
Current Versions
Title | Version | Last Updated | Link | Link |
---|---|---|---|---|
Plug-in for Call Control | 1.0.1117.0 | Aug 2017 | Download | Source Code |
Plug-in for End Interaction | 1.0.1116.0 | Aug 2017 | Download | Source Code |