Installation: Plug-in for End Interaction
Implementing a custom Use Case
A custom use case requires you to change the implementation and to rebuild the software.
Do this:
- Fork the GitHub repo for End Interaction
- Modify this C# file
- Get familiar with the method
CloseInteractionIfPossible() - Read the note
- Rebuild the solution
- Copy the output files to
C:\Program Files (x86)\GCTI\Workspace Desktop Edition
Now you can test your implementation.
Testing
Test the extension like this:
- Close the Genesys Workspace Desktop Edition software
- Unzip the zip file included in the Plug-in for End Interaction resource file
- Copy the content to
C:\Program Files (x86)\GCTI\Workspace Desktop Edition - Start the Genesys Workspace Desktop Edition software
Options for Mass Deployment
The plug-in supports two options for mass deployments.
ClickOnce
Use the ClickOnce technology for deployment.
Do this:
- Unzip the zip file for the extension
- Copy the content to
C:\Program Files (x86)\GCTI\Workspace Desktop Edition - Prepare and publish a new ClickOnce revision as documented in the Genesys Deployment Procedures.
MSI Installer
Use the the dedicated Windows installer (.msi file) included in the Plug-in for End Interaction resource file.