Jabra for Salesforce

Jabra for Salesforce
The integration supports Call Control and the Conversation Coach.

This app enables Jabra device integration in Salesforce via Amazon Connect.

Call Control

This feature allows the agent to control calls by hardware buttons on the headset.

You can use hardware buttons for following actions:

  • CallView, Answer, Mute, End, Mute, Hold, Resume
  • Availability stateView, Toggle
  • Agent StateView, Toggle

Conversation Coach

The utility Conversation Coach detects potential flaws during a call. It informs the agent by popup and provides suggestions for improvement.

It offers following metrics:

  • Background noise level – ambient noise in the room surrounding the agent
  • Periods of call silence – extended periods where neither the agent nor the customer speak
  • Cross talk – instances where agent and customer speak over each other

This data is analyzed in real-time in the browser of the agent's computer.


  Version Last Updated Download
Jabra for Salesforce 1.10 Dec 2022 Go to AppExchange
Amazon Connect CTI Adapter     Go to AppExchange
ChromeHost (Windows)     Go to Jabra SDK for Browser
ChromeHost (macOS)     Go to Jabra SDK for Browser
ChromeHost (Chrome Extension)     Go to Jabra SDK for Browser